This page explains how a Fund My Future user can request deletion of their account and associated personal data.
Delete directly inside the app
- Sign in to the Fund My Future app.
- Open the Dashboard.
- Select Account Settings.
- Select Delete Account.
- Review the warning and download any documents you want to keep.
- Complete the identity-verification step.
- Press and hold the final confirmation control for three seconds.
After successful confirmation, the app signs you out and displays an account-deletion confirmation screen.
What deletion includes
Account deletion is intended to remove or de-identify personal information associated with your Fund My Future account, including your profile, saved opportunities, application-tracker information, advisor-related account records, and documents stored in your Document Vault, subject to the limited exceptions described below.
Before deleting
Download any documents you want to keep before continuing. Once deletion is completed, you may no longer be able to access or recover your account, uploaded files, saved items, or application history.
Information that may be retained
We may retain limited information when required or permitted for legal, accounting, tax, payment, dispute-resolution, security, fraud-prevention, or regulatory purposes. Information may also remain temporarily in encrypted backups until those backups are overwritten during normal system cycles. Retained information is not used to restore ordinary access to the deleted account.
Unable to access the app?
If you cannot sign in or cannot complete the in-app process, email info@citadelglobalimpactgroup.com from the email address associated with your account. Use the subject line Fund My Future Account Deletion Request.
For account security, we may ask you to verify ownership before processing an email request. Do not email your password, payment-card number, government identification number, or other unnecessary sensitive information.
Processing time
In-app deletion is designed to begin immediately after successful confirmation. Requests requiring manual identity verification may take additional time. We will respond within the period required by applicable law.
Questions
Contact info@citadelglobalimpactgroup.com.