Privacy Policy

This Privacy Policy explains how Citadel Global Impact Group (“Citadel,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use the Fund My Future mobile application, our websites, and related services.

1. Information We Collect

Information you provide

• Account details, such as your name, email address, password or authentication information.
• Profile and education information, such as academic interests, study destinations, scholarship preferences, application status, and consultation information.
• Documents and content you choose to upload, including application materials, statements, notes, and files stored in the Document Vault.
• Messages, support requests, advisor notes, and other communications.
• Information you submit when using AI-assisted features.

Information collected automatically

• Device, browser, app version, IP address, log, diagnostic, and security information.
• Usage information, such as features viewed, searches, saved items, and interactions with the app.

Payments and bookings

Payments may be processed by third-party payment providers such as Stripe. We do not receive or store your complete payment-card number. Appointment scheduling may be handled through a third-party scheduling provider such as Calendly.

2. How We Use Information

• Provide, operate, maintain, and improve Fund My Future.
• Create and manage accounts, saved opportunities, application tracking, document storage, consultations, and memberships.
• Personalize scholarship, university, and educational guidance.
• Provide AI-assisted guidance and writing support. AI-generated information may be inaccurate and should be independently reviewed.
• Process payments, confirm bookings, send service messages, and provide customer support.
• Protect users, investigate misuse, prevent fraud, enforce our terms, and comply with legal obligations.
• Analyze performance and improve the security and reliability of our services.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers that help us host data, store files, authenticate users, process payments, schedule appointments, deliver email, provide analytics, or operate AI features.
• Advisors or authorized staff when needed to provide a service you requested.
• Government authorities or other parties when required by law, necessary to protect rights and safety, or needed to investigate fraud or misuse.
• A successor organization in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable law.

4. AI-Assisted Features

When you use the AI Advisor or AI Writing Assistant, your prompts and relevant context may be sent to third-party AI service providers solely to generate a response and operate the feature. Do not enter highly sensitive information that is unnecessary for your request. AI output is educational and does not replace professional, legal, immigration, financial, or admissions advice.

5. Document Storage

Documents you upload may be stored using secure cloud-storage providers. You are responsible for ensuring that you have permission to upload each document. Please avoid uploading unnecessary sensitive information.

6. Data Retention

We retain information for as long as reasonably necessary to provide the services, maintain security, resolve disputes, and comply with legal, accounting, tax, payment, and fraud-prevention obligations. Retention periods vary by data type. When an account is deleted, information associated with the account is deleted or de-identified, except for limited information we must retain or are permitted to retain by law. Backup copies may remain temporarily until they are overwritten through normal backup cycles.

7. Your Choices and Rights

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to object to or limit certain processing. You may update available profile information inside the app or contact us.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security, so please use a strong, unique password and protect your device.

9. Children’s Privacy

Fund My Future is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Users under the age of legal majority should use the service with the involvement of a parent or legal guardian where required.

10. International Users

Your information may be processed in the United States and other countries where our service providers operate. Those locations may have data-protection laws different from those in your country.

11. Third-Party Links

The app and website may link to scholarship providers, universities, government websites, social platforms, and other third parties. Their privacy practices are governed by their own policies.

12. Changes to This Policy

We may update this Privacy Policy as our services or legal obligations change. We will post the revised policy and update the date shown above. Material changes may also be communicated through the app or by email.

13. Contact Us

Questions or privacy requests may be sent to info@citadelglobalimpactgroup.com.

Citadel Global Impact Group, California, United States.